Opportunities for automation and intelligent self-service for employees.ĪI chat bots that utilize machine learning and natural language Management, change and release management, problem management, and more.īuilt on the Now Platform, ServiceNow ITSM uses intelligent automationĪnd a single, silo-breaking data source across your entire organization.Īdditionally, AI applications in ServiceNow ITSM are creating Merely in terms of improved ticketing, but through advanced incident Or failure of today’s businesses depends on how effectively they areĮffective IT service management supports this transformation, not The abrupt shift to socially-distantĪnd remote-work environments creates a need for more-powerful automationĬapabilities able to support the ‘new normal.’ Simply put, the success While it has long been a focus for businesses across essentiallyĮvery industry, digital transformation has taken on new significance in This means increased employee satisfaction, for a happier, more engaged workforce. And with ServiceNow ITSM, fully aligned business goals help support employee productivity across the entire organization. ITSM likewise provides a clear picture of available IT services, and direction on who to get the most out of them for more-effective IT support.įaster, more accurate resolutions with minimal effort and fewer hurdles means that employees can get back to doing their jobs more quickly.

IT agents can easily coordinate on cases, and AI-based virtual agents, chatbots, and service portals provide employees with self-service options to locate solutions at the push of a button. All relevant data is collected and available in the system itself, and conversations can continue uninterrupted through any and all communication channels, and even through multiple contacts.įully cloud native and accessible at any time, from any location, using any authorized device, ServiceNow ITSM empowers employees to receive essential IT support whenever and wherever they need it. No matter how the employee wishes to reach out for support, all interactions occur within a single, unified system. Rather than forcing employees to communicate via one or two designated channels, or even allowing them to use a range of different channels, ServiceNow ITSM provides a true, fully integrated omnichannel solution. With advanced, AI-backed automation, delivering global IT services on aįor employees who are in need of ticketing and support solutions, the benefits are clear: Services, combining the advantages of optimal accessibility and mobility To increase visibility, scalability, productivity, and efficiency along ITSM promotes complete digital transformation, allowing organizations

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